Return Policy & Impact of Legal Changes for Our Products
Standard Returns
To initiate a return, the customer must ascertain whether the product is damaged, there are missing items, or is otherwise defective within 72 hours. Happy Shaman will arrange return shipping at our expense.
The customer will be credited upon the inventory and evaluation of the returned items, ensuring they were received in the same condition as they were shipped. Credits will only be issued for the actual quantities and weights returned.
Returns Due To Legal Status of Products
In the event that the customer’s state or local laws now prohibit specific product groups, the customer may return the banned merchandise based on the following conditions:
- Only items purchased within the past 90 days of the shipping date are eligible for return.
- Happy Shaman will make the shipment arrangements, but the customer bears the cost of shipping and insurance for the returned items.
- Items must be in their original, sellable condition.
- A credit will be issued to the customer based on the weight, quantity, and condition of the returned items.
- Based on this total, a 5% charge will be added, and the shipping and insurance costs will be deducted.
We are unable to process or receive any returns of items currently federally banned.
Federal laws often have a grace period, providing customers with time to sell the product before the new law(s) takes effect. In the event of federally banned products, we will be unable to accept any returned items.
In-Store Confiscations
As part of our policy, we are not responsible for the customer’s state and local laws and do not take any responsibility for confiscated merchandise at the customer’s place of business or warehouse.
Legal Responsibility
We will not communicate with law enforcement or government agencies, state or local, in state in which the customer resides. Happy Shaman does not take any financial responsibility for a customer’s attorney fees or any expense related to actions by law enforcement.
Testing
Happy Shaman does not acknowledge or recognize any testing of its products after they have been sold. We only recognized post-harvest testing. COAs will continue to be available as required by law.
Merchandise Lost or Missing During Shipment
If the customer has paid for or was charged for insurance, Happy Shaman will send a replacement shipment. The customer will pay freight and insurance for the replacement order.
If the customer has not yet paid for the lost or missing shipment, in order for Happy Shaman to replace the shipment, the customer must pay for:
- The original freight and insurance
- Freight and insurance on the replacement shipment
- All items in the original order to be replaced
If a customer has three consecutive shipments that have gone missing and are requesting replacements, Happy Shaman will no longer offer insurance or replacements for missing or lost shipments for that customer.
Shipping To Residential Addresses
If the lost or missing shipment was sent to a residential address and required an adult signature (per our Policy), it will only be replaced if UPS or other Carrier has not listed the shipment as delivered. If the shipment is marked as delivered by the Carrier, regardless of whether it was signed for, it will not be replaced.
Residential shipping is at the risk of the customer; Happy Shaman is not responsible for any adverse outcomes that may occur due to the residential location.